All the customer information (including your name, email address, mailing address, credit card information and purchase history) is protected by using secure servers that encrypt the information you input before it is sent to us.
When you place an order with us, we protect your credit card information by using a secure server (SSL- secure socket layer-encryption, the Internet standard for secure transactions) for browsers that can accept it. SSL encrypts your ordering information, such as your name and credit card details so that they can't be read in transit. The financial data is available only to the banks and credit card clearing services for the purpose of processing payments.
As an additional safety concern, please be assured that once the transaction is complete, your credit card details will not be stored on our database along with your other personal details.
Only you know your password. The information you provide us may be transferred securely outside the United Kingdom for the purpose of operating our site or to maintain your customer account. Vitabiotics employees will never ask you for your details in an unsolicited email or telephone call. All the consumer information is stored on a separate and secure database, which is not directly accessible from the Internet. At Vitabiotics we regularly review the security measures to ensure that our site is safe and secure, from our consumers’ point of view.
If you are still unsure about sending your credit card details over the internet. You may place your order over the telephone by calling customer services anytime Monday to Friday between 9.00 am to 5.00 pm GMT on
Freephone 0800 980 9060 (within UK)
Tel.+44 20 8955 2600 (dialling from outside UK)
However for orders placed over the telephone free shipping in the UK will only be applicable to orders over £10.
Vitabiotics.com respects your privacy and is committed to protecting it. All the information given by you will be maintained with utmost care. This information is required for the sole purpose of easing and enhancing your overall shopping experience and will not be passed on to a 3rd party unless you specify so.
Our main website www.vitabiotics.com set a number of first party cookies to ensure our users get the best out of our website. This ensures users can add products to their basket and continue browsing until they check out. These are called "session" cookies, and as the name would suggest they only last as long as your web browser is open.
We also use a number of Google Analytics cookies. These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
For browsing the Vitabiotics site it is recommended you leave cookies turned on for www.vitabiotics.com. You can control your cookie settings in your browser's cookie control settings. You can find here how to change most of the popular browsers' settings. Note you may lose some functions on websites that you do this for.